Arrival Services, Automated Baggage Handling and Tracing Software

Sky Assist

Lost Something?

Sky Assist is a provider of niche advanced software for the Air Transportation industry. BagAssist, Sky Assist's vanguard solution, is an application that automates processes for the follow-up of lost and found baggage and is integrated with SITA WorldTracerTM, the global standard for the tracing and recovery of lost luggage.

BagAssist Suite - For Your Arrival / Lost & Found Departmentmore

BagAssist Suite provides to airlines & handlers solutions covering all aspects of Arrival Services and Lost & Found. It is a fully web-based group of products containing:

BagAssist agent solution

BagAssist passenger solutions:

  • kiosk-AHLreport
  • e-AHLreport
  • m-AHLreport
  • e-AHLmanage

BagAssist courier solution

BagAssist is currently deployed by a mix of clients, including the airlines Air France / KLM, Qantas and Luxair, as well as ground handlers Alyzia, Billund Airport, DNATA Switzerland, Groundforce, SBA and Swissport. Our customers recognize BagAssist key benefits:- Simplicity: a "plug and play" solution for which no local installation is needed.- Productivity: increase of staff productivity (up to 65%) and decrease of training needs, resulting in daily shifts reduction.- Professionalism: higher quality of service both towards the passengers and the handled airlines.

BagAssist Agent Solution

BagAssist agents' application is a smart & user-friendly front-end product supporting, simplifying and automating SITA WorldTracer® management files. It improves the staff productivity and reduces the risk of human errors thanks to process-driven and syntax validations, warning messages, mandatory fields check, etc. As such, it also decreases the staff training needs, improving staff flexibility and easing the use of temporary employees, mainly needed during peak periods.

The key characteristics of BagAssist agent solution are the following:- Connection to WorldTracer over MATIP or web-services- Provide tag labels and professional print-outs- Configurable thanks to the administration GUI- Interfaced to global or specific systems over web-services - Handle early, late, not-sorted bags thanks to BagAutorush module

SITA WorldTracer Management Files

BagAssist Passenger Solutions

To offer passengers flexibility and autonomy, BagAssist Suite contains self-service products also relieving the agent workload during peak times. Passengers can report their missing bag from anywhere via Internet (e-AHLreport), via their mobile (m-AHL report) or at the airport via a kiosk (kiosk-AHLreport). After, they can follow-up their bag status online and receive automatic updates via e-mail and/or SMS (e-AHLmanage).

Self-service applications can be run as sub-modules of BagAssist or independently (except for IVR and e-AHLmanage that require files to be created in BagAssist, kiosk-AHLreport or e-AHLreport).

Sky Assist BagAssist Passenger Solutions

BagAssist Courier Solution

Part of BagAssist Suite, there is BagAssist BDS which provides baggage delivery solutions to courier companies and accurate information of the baggage incident to passengers and airlines.

PaxClaims - For Your Customer Relations Department

Also available for airlines, there is PaxClaims; the web based automated system for claims management in an airline Customer Relations department.less


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Sky Assist
Leuvensesteenweg 510, Building 5, B41
1930, Zaventem

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