Sky Assist is a provider of niche advanced software for the Air Transportation industry. BagAssist, Sky Assist's vanguard solution, is an application that automates processes for the follow-up of lost and found baggage and is integrated with SITA WorldTracerTM, the global standard for the tracing and recovery of lost luggage.
BagAssist Suite - For Your Arrival / Lost & Found Departmentmore
BagAssist Suite provides to airlines & handlers solutions covering all aspects of Arrival Services and Lost & Found. It is a fully web-based group of products containing:
BagAssist agent solution
BagAssist passenger solutions:
BagAssist courier solution
BagAssist is currently deployed by a mix of clients, including the airlines Air France / KLM, Qantas and Luxair, as well as ground handlers Alyzia, Billund Airport, DNATA Switzerland, Groundforce, SBA and Swissport. Our customers recognize BagAssist key benefits:- Simplicity: a "plug and play" solution for which no local installation is needed.- Productivity: increase of staff productivity (up to 65%) and decrease of training needs, resulting in daily shifts reduction.- Professionalism: higher quality of service both towards the passengers and the handled airlines.
BagAssist Agent Solution
BagAssist agents' application is a smart & user-friendly front-end product supporting, simplifying and automating SITA WorldTracer® management files. It improves the staff productivity and reduces the risk of human errors thanks to process-driven and syntax validations, warning messages, mandatory fields check, etc. As such, it also decreases the staff training needs, improving staff flexibility and easing the use of temporary employees, mainly needed during peak periods.
The key characteristics of BagAssist agent solution are the following:- Connection to WorldTracer over MATIP or web-services- Provide tag labels and professional print-outs- Configurable thanks to the administration GUI- Interfaced to global or specific systems over web-services - Handle early, late, not-sorted bags thanks to BagAutorush module
BagAssist Passenger Solutions
To offer passengers flexibility and autonomy, BagAssist Suite contains self-service products also relieving the agent workload during peak times. Passengers can report their missing bag from anywhere via Internet (e-AHLreport), via their mobile (m-AHL report) or at the airport via a kiosk (kiosk-AHLreport). After, they can follow-up their bag status online and receive automatic updates via e-mail and/or SMS (e-AHLmanage).
Self-service applications can be run as sub-modules of BagAssist or independently (except for IVR and e-AHLmanage that require files to be created in BagAssist, kiosk-AHLreport or e-AHLreport).
BagAssist Courier Solution
Part of BagAssist Suite, there is BagAssist BDS which provides baggage delivery solutions to courier companies and accurate information of the baggage incident to passengers and airlines.
PaxClaims - For Your Customer Relations Department
Also available for airlines, there is PaxClaims; the web based automated system for claims management in an airline Customer Relations department.less
A Way Forward in the Fight Against Late and Lost Baggage
Sky Assist software is making baggage handling cheaper and easier for...article posted by Sky Assist
ADP (Aéroport de Paris) selects BagAssist for its Lost & Found Baggage Departments at Roissy Charles de Gaulle and Orly airports
ADP (Aéroport de Paris) selects BagAssist for its Lost & Found Baggage...article posted by Sky Assist
Air France and KLM Implement OnlineAHL as Disruption Solution
KLM and Air France are presently implementing Sky Assist's BagAssist s...article posted by Sky Assist
Qantas Airways Implements BagAssists with New Web-Service Interface
Qantas Airways chooses BagAssist automated baggage handling for use in...article posted by Sky Assist
BagAssist 2011 Available with Action Files and Additional OnlineAHL Self-Service Solution
Post Sky Assist's user conference in Brussels in June 2011, various ne...article posted by Sky Assist
BagAssist and BagAutorush - Ten Years of Success
Belgian Ground Services and Sky Assist collaboration is a long story,...article posted by Sky Assist
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BagAssist Suite Product Information from air transportation industry software specialist, SkyAssist.
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