ISA (Information Systems Associates) is a premier in the field of Information Technology providing best-of-breed technology solutions for the global travel and aviation industry since 2005. We offer a wide range of tailor-made aviation technology solutions which cater to every aspect of the organization. We have proven our expertise and proficiency over the years and have attracted scores of prestigious clients around the world. We are headquartered in Sharjah – UAE, while the Research and Development center is located in Colombo, Sri Lanka. Since making our debut with ACCELaero, a modern online reservation system, we have strongly evolved adopting cutting edge technology to meet the ever-growing demands of the aviation sector today.more
Today ISA has a wide range of products which are catered to the Airline, Airport, Travel and Tourism sectors, we take great pride in saying that we have made remarkable progress since our inception, reaching many milestones along the way, as well as setting ambitious plans for our future.
ISA Multi-Source Technology
ISA offer tools to thoroughly cover all elements of the aviation market. They use the latest global open and multi-source technology, based on a single platform including CRS, Departure Control Systems, Crew management Systems, GDS Connectivity, Interline, Code-Share and further Airline Solution.Since entering the market with AccelAero, representing the latest airline reservation systems, ISA have developed top of the line technology solutions to meet the significant demands of the ever growing aviation industry.
Through co-operation across all departments and members of staff in ISA, they are able to provide the most effective and economic solutions to the airport/airline market based on experience and consultation. Information Systems Associates customer portfolio consists of a wide range of the world's most successful full-scale, hybrid and low-cost carriers as well as catering for the airport market.
aeroMART - Reservation/ Inventory Management System
aeroMART is a suite of software applications that enables the airlines, airports to sell ticket, ancillaries and airport services to their customers through multiple distribution channels.
Operating System: Web-based
Main Advantages:+ Cost effective - Different pricing schemes to support your business model+ Scalable - Ability to adapt to your growth seamlessly+ Robust - Efficient controls and measures are in place with optimal fine tuning+ Internal integration - Tight internal integration and powerful open architecture to rapidly respond to change+ Open 24x7x365 - to improve conversion and increase revenue against lower operating costs. Accelerate your return on investment+ Reliable - Secure and robust platform with proven statistics
aeroMART provides all the essentials of a passenger service system (PSS) for airlines, with industry compliant sales across all channels, designed to enhance the customer experience and agility to tailor that experience to attributes of the airlines individual choosing.
aeroMART SELL is our flagship core reservations, inventory and ticketing solution where your customers and agents can book and pay for flights, seats, ancillary products and services. A fully hosted, cloud based solution, modular in design and architecture, with browser based access that supports more than 15 payment solutions. aeroMART SELL gives your customers a connected experience and enables you to sell to the right person at the right time at the right price. aeroMART SELL is a solution that is easy to use, secure and is the heart of your sales force, customer operations and service delivery teams which is agile to support seamless integration with any GDS, Interline and Code-share in the market.
aeroMART SELL LITE is a unique solution for Travel Agents who are selling tickets on multiple reservation platforms. aeroMART SELL Lite has the capability to connect to multiple reservation systems to get the fare, inventory and schedule information and display them to the agent on a single screen. Travel agencies has the flexibility in setting up the agency fare on top of the fare given by the Airlines. In addition customizable business rules can be defined by the Travel Agencies to achieve more profit when doing sales via multiple streams.
In the near future, aeroMART SELL Lite will have the capability to connect to multiple GDSs, which will enable the agents to sell tickets by connecting to different CRS as well as GDSs on a single platform.
aeroMART WEB is a hosted e-Commerce shopping and booking service to assist airlines in establishing and enhancing web presence and brand image. Designed to improve levels of direct distribution and conversion, delivering an innovative experience at the same as addressing internal cost of sale and ease of reach into the wider global marketplace.
aeroMART WEB delivers a complete and configurable Web solution with measurable return on investment and value. This high quality Internet Booking Engine enables and grows direct distribution through a combination of flexible configurations that gift a custom solution and the stability and scalability of customer order transformation products. Configurations allow you to construct booking flows and preferences that meet your business needs.
aeroMART MOBILE delivers a ‘shop from anywhere’ solution for your customers and is your brand on your customers’ device providing purchase of travel and ancillaries in a language of their choice at any time of the day. Customers can also check in for their flights, select their seats, continue shopping and tell their friends all about it! The solution is fully branded application that provides a suite of booking and check-in capabilities to your customer, including a mobile booking engine, flight schedule information, flight status, check-in, seat selection and boarding pass delivery.
aeroMART MOBILE is deployed through ‘app stores’ for both iOS and Android platforms.
aeroMART AGENT is a web based portal for call centre and travel agents permitting direct access to aeroMART SELL to create and manage bookings. Your Travel Agent community has direct access to perform sales activities and to make payment via several paths including BSP links; providing you full, real time control, over access and credit limits, application of commission structures and comprehensive report generation. The portal is currently available in English and is where Travel Agents may manage all reservation functions. Our solution is configurable to individual airline processes and integrates relevant data at the point of sale and service.
aeroMART SERVE is a web and mobile solution to deliver a ‘shop from anywhere’ service to your customers. This high quality retail solution presents access to airport products and services directly into the hands of the passenger. Being inventory controlled aeroMART SERVE allows you to assure products and services whilst managing your manpower and supply chain constraints.
Accessed via a browser, with the mobile version being available through ‘app stores’ for both iOS and Android platforms, customers can shop for inventory controlled Meet & Assist, Lounge Access and other offers directly with the provider or through your web site.
aeroPORT - Departure Control System
aeroPORT is fast, simple to use and removes complexity to enable an increase in productivity in both customer facing and non-customer facing commerce.
Operating System: Web-based
Main Advantages:+ Better user experience - Modern user interfaces with advanced user experience+ Efficient operation - Caters industry standard features with add on functionalities for smooth operation+ Integration - Supports regulatory integration requirements and message exchange
aeroPORT FLY is our check-in and departure control solution for airlines and airports and enables airport staff to serve and process passengers and baggage quickly, securely and efficiently through our easy to use interface and logical business flows.
Check-in and Boarding process are made simple and very user-friendly which will reduce the time taken to handle a passenger during these two phases. aeroPORT FLY is certified on CUTE platforms and connected to APP/APIS/PNRGOV process in many countries. It comes with an online-check-in engine by default.
aeroPORT TRIM is a tool to manage aircraft before departure. By using aeroPORT TRIM airlines can utilize aircrafts with maximum efficiency and reduced cost. Highly graphical user interfaces makes it very easy to navigate and use the system. While built with modern technologies, aeroPORT TRIM support legacy type B messages to integrate with other systems. Auto load feature of aeroPORT TRIM will balance the aircraft within a short time and will offer the airline maximum saving by reducing the fuel burn.
aeroLINE - Optimized platform to manage airlines’ crew, fleet, budget and revenue
Operating System: Web-based
Main Advantages:+ Aircraft Optimizer - Optimizing movements by allocating most suitable flights+ 3rd Party Integration - Compatible with industry standard messaging and has the ability to communicate with 3rd party systems+ Fuel module - Reduce fuel burn by assigning the right aircraft+ Increase Productivity - Boost efficiency of the crew by enabling systematic resource management, allocation+ Regulatory Compliance - Smart allocation of crew adhering to crew duty regulations+ Cost Reduction - Quick to deploy, easy to use high performance software solutions lowers operating costs+ Statistical Techniques - Ability to precisely forecast demand of PAX and yield for each of the business type+ Autonomous Framework - Minimise the guesswork and manual intervention by automatic price forecast+ Predictions based on Historical Data- Smart allocation of seats on various price levels for each business type based on historical data analysis+ Real time operation- Ability to process near real time data+ Report Suite - Advanced reporting facility to support smart decision making
aeroLINE is a suite of software applications to improve the operational efficiency and revenue maximization of an airline while adhering to the regulatory requirements.
aeroLINE FLEET is a tail allocation solution to assure the proposed flight scheduled is fulfilled as efficiently as possible considering aircraft suitability, ground time and maintenance requirements alongside unique aircraft performance attributes.
aeroLINE FLEET delivers optimal aircraft utilisation for a given schedule whilst managing operational costs through the prioritisation of the most fuel efficient aircraft within the fleet.
aeroLINE CREW simplifies the assignment of all duties to crew members. Automated rostering provides assignment of crew to pairings based on any pre-defined criteria. Changes to schedules and aircraft patterns are immediately made available for review and resolution. Decision Support is inbuilt into aeroLINE CREW providing queries against available crew members and unassigned duties and assignment changes being distributed via a notification module to affected personnel.
aeroLINE CREW manages leave assignments and reporting and training, whether that be recurrent, conversion, requalification along with many others.
aeroLINE RMS is a revenue management solution that determines seat inventory allocations on a leg/segment basis incorporating a framework to manage product-sensitive and price-sensitive demand. Forecasting for the future flight departures uses data from boarding rates and remaining demand, allocating the remaining capacity on a flight leg to the various inventory classes. Optimisation determines the inventory and any nested inventory controls that need to be supported on the Inventory System.
aeroLINE SALES is a Budget Management system developed using state-of-the-art technology enabling the budget process for your network and to allow mangers to handle assigned stations and upload their budgets for senior management approval.
Stations are managed by geographical distribution allowing for capacity uploading, mapping of O&D’s, proration and “What If?” scenarios.aeroLINE SALES has numerous in-built reports such as route and station performance and flight performance data.
CEO Nader Shukralla Interview
An interview with the ISA CEO, Nader Shukralla regarding the bases of...
- Arrival and Departure Management Systems
- Airport Software
- Airport IT Systems
- Airport Information Systems
- Airport Communications
- Airport Operations
- Aviation IT
- Aviation Technology
- Ticket Service Companies
INFORMATION SYSTEMS ASSOCIATES
P. O. Box 132
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- Vincent Kwaks CTO Vincent Kwaks has over 15 years of experience in BHS system conce...