5 key steps on how to adjust your airport to the current trends in airport security
1. Adapt quickly to changes– An example being the much-discussed ban on laptops between US-EU. If airports are to successfully evaluate, plan and act to overcome new regulations that will impact the security process, then this must be done in a lean and optimized manner. Airports are aware that the process is complex so are looking to optimize the planning phase – both by implementing advanced solutions and utilizing all the available data. With our Better Airport® solution, we offer one solution for the entire planning flow – from budgeting to performance evaluation – and ensure that all relevant data is brought to life to create the best experience for passengers and airlines.
2. Use only one forecast and ensure it is as accurate as possibleTransform a forecasted passenger presentation into an optimized lane opening plan and in turn the demand for staff. Furthermore, ensure that lane opening plans are optimized, allow for staff breaks and provide easy access for all users. Better Security acts as a common platform for communication of past, current and future plans to all stakeholders involved in the security checkpoint operation, enabling users to make the best decisions.
3. Move to cloud-based planningIt offers both flexibility and a secure environment as users can gain access via a web browser with no onsite installation and Better Security is continuously updated bringing new benefits. Being built on a cloud platform, we can store data in one of the many data centers around the world, have full redundancy, and state-of-the-art IT security.
Going cloud also means going mobile, and the operational team on the floor can access Better Security through their mobile or tablet, ensuring continuity and congruency.
4. A smooth journey is important to passengersWe are seeing increasing numbers of airports change from being landlords to engaging more actively in operations. This means that where airlines and tenants were previously the primary stakeholders, this is now changing to be the passenger. To provide passengers with the best possible experience, see IATA passenger surveys, airports must act as the prime stakeholder and work closely with the other stakeholders involved in the passenger experience.
5. Invest in new technology to support collaborative decision makingAirports should invest in such technologies as automated waiting time measurement solutions or similar to collect real-time information. The next step for airports is to actively use all the collected information to improve the passenger experience through proactive operational changes in a collaborative environment on the day. This is where Better Airport® fits in as it provides the airport with a complete view of their entire operation enabling them to decide on how to best deliver operational excellence to benefit the passenger.