Bold Alarm and CCTV Monitoring Software

Bold Communications Ltd


Bold Gemini software is the most widely used monitoring solution in the UK with users ranging from commercial alarm receiving centres to retail, banks, police, universities and public sector.  Gemini’s success owes it to ‘customer led’ design combined with leading development technologies.  As one of a very few monitoring solutions providing full integration across all alarm types with IP CCTV, lone worker protection and audio monitoring, the focus is on providing a close fit with a control room’s  needs and avoiding the ‘one size fits all’ approach commonly adopted by software providers in this sector.  To identify the right solution, it is essential to conduct a detailed assessment of all aspects of a monitoring solution against specific operational and technical requirements.  more

Using the Gemini platform enables the user to rationalise hardware, dispensing with the need for a server for each application. This reduces the need for technical support for each machine, and the time and cost of maintaining multiple operating systems.  Multiple points of failure and power consumption are minimised, therefore reducing the company’s carbon footprint, in addition to the amount of space needed in the equipment room.  All this adds up to operational efficiency and provides significant cost savings.    


Key amongst considerations is the design and layout of the user interface.  Clunky and dated interfaces have been a feature of alarm handling software for so many years.  The Gemini interface is immediately familiar to users of the current Microsoft Office suite, with functionality accessed by tabs and the .NET ribbon, rather than the icons and drop down menus of the 1990s.  This makes it intuitive and easy to learn, accessible to all levels of control room operator. 

A comprehensive range of stable and well-designed receiver interfaces is also an essential feature.  Off the shelf, Bold supports all industry standard alarm formats and signalling methods, together with those CCTV systems commonly used for remote CCTV alarm monitoring, along with audio monitoring, lone worker and telecare systems.  The Gemini feature range is constantly enhanced with new interfaces and modules designed around our users’ requirements. 

Workflow alarm processing means that the quality of operator decision making is improved, with the need for thinking being minimalised at the same time as streamlining the whole process.  The workflow approach ensures compliance with customer service level agreements (SLAs) and Key Performance Indicators (KPIs), all customer data is maintained within a single database and the comprehensive audit and reporting features provide access to all activity.   

Bold Gemini processes data, video, audio and event signalling from non-security applications, for instance, SMS and emails, as well as alarms, CCTV, access control and tracking applications.  This diverse data is pulled together for total situational awareness to create a complete overview and response.  The Gemini feature range is comprehensive and, to access those features and maximise system usage, Bold have developed a range of UK accredited operator and administrator training courses, accredited by the UK Skills for Security body.


Piers Brown, Operations Director at remote CCTV monitoring provider, Integrated Visual Protection commented, “It was important to us however that not only did the platform support those products we use, but that the quality of the integration met our requirements.  This, especially so, given the absence of industry protocols in some of these areas, for example, the lack of standards around CCTV alarm signalling.  This means that the quality and functionality of interfaces varies significantly from one supplier causing problems for some alarm receiving centres and their customers. Manufacturers are naturally more concerned with how their products perform rather than how well they work with platform management software.

As a provider of monitoring services, we also need a software solution which is reliable, stable and efficient with local technical support resources, and which provides the necessary functionality. In our view, Bold Communications far outshone its competition of meeting our criteria in all these areas, allowing us to offer a distinctive and attractive proposition for our customers at the same time as increasing monitoring centre efficiency.”less


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Bold Communications Ltd
10 Webster Court
WA5 8WD, Warrington
United Kingdom

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